Put the focus on the invoice that didn’t get paid instead of the fact that the client hasn’t paid.īoth sentences communicate the same fact. We get it – it can be really frustrating when you don’t receive a payment for a job well done. On the flip side of the coin, reminder emails shouldn’t be used to shame your clients or get angry at them. When you’re reminding your clients, you’re taking one more weight off their shoulders. But the truth is that people are busy, and it can be incredibly liberating for a business to take ownership of those reminders. It’s easy to think that clients will get annoyed by reminder emails. I’m sorry to bother you, but I still haven’t received payment for this invoice. So you shouldn’t apologize for sending one! Reminder emails are an important part of any coaching business. Don’t apologize for reminding your clients Here are four tips to help you write effective reminder emails for any situation. Some coaches may be scared of offending their clients, while others may be tempted to vent their anger and frustrations via reminder emails. Reminder emails aren’t always easy to write. For instance, if they need to send files over before their first discovery session, it’s important to remind them to do so before the session takes place. Reminder emails can also be used if clients haven’t filled out important documents. For example, it’s not necessary to send a 5-minute reminder if you already sent a 15-minute reminder. You don’t have to set up all of these for your own appointments. It’s up to you to decide what frequency is best, but here are some common appointment reminder settings coaches like to use: You can also send reminder emails several times before an appointment. They’re also effective when customers are late to make a payment. If you take payment online, reminder emails are especially useful to let clients know when their invoice due dates are coming up. Reminder emails are useful in many scenarios! When Should You Send Friendly Reminder Emails? The more simple they are, the more you can reuse the same emails over and over again for different clients. Anything else could distract coaching clients from what they need to do. In fact, it’s important to keep reminder emails simple and focused. They don’t have to be particularly creative.
Let’s explore how to send a reminder email for appointments, payments, and more! What Is a Reminder Email?Ī reminder email is a simple email sent to remind clients to take action in one way or another. Reminder emails are a friendly way to keep your coaching clients on their toes and make sure they take action. The truth is that your clients probably have a lot going on, and they’re forgetting to do these crucial tasks. These things happen, but not because your clients have the worst intentions. As a coach or consultant, you’ve probably had to deal with a dreaded late payment from a client, or even no-shows at coaching sessions.